Technical Support Technician – Controls & Installations

Systems, LLC.; United States; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

Chamberlain Group, including Systems, LLC, seeks a technical support specialist to assist customers with installation and troubleshooting. You will work on control boxes, sensors, and integrations, resolving issues remotely and on-site as needed.

The role requires 2+ years in a technical environment, strong electronics and software skills, and the ability to read schematics. Competitive pay and benefits are offered.

Qualifications

• Education: High School Diploma or GED; technical training preferred.
• Experience: 2+ years in technical support or related field.
• Proficient with software tools and basic electronics knowledge.

Responsibilities

• Provide technical support to customers by phone and email on setup and install; escalate as needed.
• Investigate and resolve issues related to control boxes, sensors, controllers and integrations.
• Troubleshoot, diagnose, and track product issues including interconnective equipment.
• Collaborate with teams to design and implement future technology solutions and communicate with Engineering.
• Assist with product installation and maintain professional knowledge through training.
• Handle warranty actions and warranty claims with coordination.
• Support field visits with senior technicians; ensure health and safety compliance.
• Protect company reputation by confidentiality; adhere to policies.

Skills

Strong computer software skills

Excellent communication skills

Blueprints understanding

Electronics/electrical knowledge

Education

High School Diploma or GED

Technical school or associates degree

Tools

ERP System

IoT

Job description

Chamberlain Group, including Systems, LLC, seeks a technical support specialist to assist customers with installation and troubleshooting. You will work on control boxes, sensors, and integrations, resolving issues remotely and on-site as needed.

The role requires 2+ years in a technical environment, strong electronics and software skills, and the ability to read schematics. Competitive pay and benefits are offered.