Technical Service Representative I

Systems, LLC - Poweramp | DLM; Town of Germantown (WI); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Short-term incentive plan

Job summary

Chamberlain Group in Germantown, WI is seeking a technical service professional to provide phone and email support for loading dock equipment. You’ll troubleshoot, install assistance, and coordinate with engineering to resolve application issues and improve product functionality.

The role requires a high school diploma or GED, 2+ years of related experience, and strong computer skills. A comprehensive benefits package and 401k are offered; relocation not specified.

Qualifications

• High school diploma or GED required.
• Strong computer software skills including ERP, spreadsheets, and databases.
• Understanding of electronics or control wiring preferred.
• Excellent written and verbal communication abilities.

Responsibilities

• Provide technical support to customers via telephone and email for equipment setup and install; escalate issues as needed.
• Investigate and resolve production, installation and technical support issues with control boxes and equipment.
• Troubleshoot, diagnose, and track issues related to sensors, controllers and interconnective equipment.
• Collaborate with team members to define and implement future technology solutions and communicate with Engineering.
• Assist with installation of Systems’ products and maintain technical knowledge through ongoing learning.

Skills

Software skills

ERP system

IOT

Communication skills

Education

High School Diploma or GED

Technical/Associate degree preferred

Job description

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

Essential Duties And Responsibilities

• Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; elevate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
• Offer assistance and support on the installation of Systems’ products
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Assist senior tech service representatives on field visits as required
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.

Education/Certifications

Minimum Qualifications

• High School Diploma or GED Equivalent

Experience

• 2+ years of related experience, or related technical education may serve in lieu of experience

Knowledge, Skills, And Abilities

• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written

Education/Certifications

Preferred Qualifications

• Technical school or associates degree controls aptitude and troubleshooting

Experience

• Experience in a technical service environment

Knowledge, Skills, And Abilities

• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring

The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].