Technical Support Technician I

Systems, LLC.; Village of Germantown (WI); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401k contribution

Short-term incentive plan

Job summary

Systems, LLC., an affiliate of Chamberlain Group, is seeking a technical support specialist to assist customers with installation and setup of control systems and equipment at our Germantown location. You will troubleshoot issues, read blueprints and collaborate with engineering to implement improvements.

The role requires 2+ years in technical support, familiarity with ERP systems and IoT, and strong communication skills.

Qualifications

• Requires High School diploma or GED or equivalent with 2+ years in a technical support role.
• Experience with ERP software, databases, and basic IoT knowledge preferred.
• Ability to read blueprints, schematics, manuals and technical bulletins.

Responsibilities

• Provide technical support to customers via telephone and email, resolving issues with equipment setup and installation.
• Investigate and resolve production, installation and technical support issues related to control boxes, sensors, controllers and interconnective equipment.
• Collaborate with Engineering and other teams to design and implement future technology solutions and improvements.

Skills

Technical support

Communication skills

ERP & databases

IoT knowledge

Blueprint reading

Education

High School Diploma or GED

Technical school or associate degree in controls

Tools

ERP System

IoT

Job description

Systems, LLC., an affiliate of Chamberlain Group, is seeking a technical support specialist to assist customers with installation and setup of control systems and equipment at our Germantown location. You will troubleshoot issues, read blueprints and collaborate with engineering to implement improvements.

The role requires 2+ years in technical support, familiarity with ERP systems and IoT, and strong communication skills.