Technical Service Representative I

Systems, LLC.; United States; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

Chamberlain Group, including Systems, LLC, seeks a technical support specialist to assist customers with installation and troubleshooting. You will work on control boxes, sensors, and integrations, resolving issues remotely and on-site as needed.

The role requires 2+ years in a technical environment, strong electronics and software skills, and the ability to read schematics. Competitive pay and benefits are offered.

Qualifications

• Education: High School Diploma or GED; technical training preferred.
• Experience: 2+ years in technical support or related field.
• Proficient with software tools and basic electronics knowledge.

Responsibilities

• Provide technical support to customers by phone and email on setup and install; escalate as needed.
• Investigate and resolve issues related to control boxes, sensors, controllers and integrations.
• Troubleshoot, diagnose, and track product issues including interconnective equipment.
• Collaborate with teams to design and implement future technology solutions and communicate with Engineering.
• Assist with product installation and maintain professional knowledge through training.
• Handle warranty actions and warranty claims with coordination.
• Support field visits with senior technicians; ensure health and safety compliance.
• Protect company reputation by confidentiality; adhere to policies.

Skills

Strong computer software skills

Excellent communication skills

Blueprints understanding

Electronics/electrical knowledge

Education

High School Diploma or GED

Technical school or associates degree

Tools

ERP System

IoT

Job description

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

Essential Duties and Responsibilities

• Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; elevate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
• Offer assistance and support on the installation of Systems’ products
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Assist senior tech service representatives on field visits as required
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.

Minimum Qualifications

Education/Certifications:

• High School Diploma or GED Equivalent

Experience:

• 2+ years of related experience, or related technical education may serve in lieu of experience

Knowledge, Skills, and Abilities:

• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written

Preferred Qualifications

Education/Certifications:

• Technical school or associates degree controls aptitude and troubleshooting

Experience:

• Experience in a technical service environment

Knowledge, Skills, and Abilities:

• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring

Pay and Benefits

The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Equal Employment Opportunity

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Recruitment Note

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

About the Company

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

Follow Us

Follow us on LinkedIn and Instagram.