Residential Support Representative I

The Chamberlain Group LLC; Tucson (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

The Chamberlain Group LLC is seeking a customer support specialist to provide technical assistance for residential product lines and to process orders, returns, and pricing inquiries. You will use SAP and CRM to ensure accurate shipments and customer satisfaction from start to finish.

Role emphasizes turning inquiries into sales through product education, maintaining up-to-date technical knowledge, and adhering to on-site shift schedules.

Qualifications

• High school diploma or GED required; 0–2 years in a high-volume customer assistance environment.
• Experience with SAP/CRM systems and order processing.
• Strong communications skills and proficiency in MS Office.

Responsibilities

• Provide customers with specialized technical assistance for installation and support of Chamberlain Group Residential Product lines.
• Process orders, returns and customer pricing inquiries across multiple product lines.
• Verify orders for parts and service quantities match shipping options.
• Escalate any product quality problems and customer complaints.
• Convert customer inquiries into sales with product education.
• Maintain knowledge by training and workshops; build professional networks.
• Obtain information from SAP documents and follow up with customers on shipments and pricing.
• On-site attendance required; comply with assigned shift and hours.

Skills

Verbal communication

Written communication

Microsoft Office

Typing

Education

High School Diploma or GED

College/Technical School (2+ yrs)

Tools

SAP

CRM

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.Essential Duties and Responsibilities• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines• Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations• Escalate any reported product quality problems and customer complaints• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.• Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.• Protect Chamberlain Group’s reputation by keeping information confidential.• Contribute to the team effort by accomplishing related results and participating on projects as needed.Minimum QualificationsEducation/Certifications:• High School Diploma or GED EquivalentExperience:• 0-2 years of experience in a high volume customer assistance environmentKnowledge, Skills, and Abilities:• Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skillsOther:• Mechanical and logical aptitudePreferred QualificationsEducation/Certifications:• 2+ years of College or Technical SchoolExperience:• Experience in a technical support environmentThe pay range for this position is $16.88 - $24.23/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail]: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.