Technical Support Team Lead

Washington University in St. Louis; St. Louis (MO); Vor Ort; USD 58.000 - 100.000; Vollzeit

Benefits dieser Stelle

Vacation time

Health insurance

Metro U-Pass

403(b) retirement plan

Zusammenfassung

Washington University in St. Louis is seeking a technically oriented supervisor for the User Support team in Saint Louis, MO. The role leads a small staff and hands-on support to solve complex user issues, guiding priorities and system configurations.

The position emphasizes keeping current with technology, enabling upgrades, and coordinating with the systems group to improve desktop and printer environments.

Qualifikationen

• Associate degree or combination of education and experience may substitute for minimum education.
• No specific certification/professional license is required for this position.
• Relevant experience (5 years) is preferred.

Aufgaben

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Kenntnisse

Adaptability

Computer Literacy

IT Hardware

LAN Management

Software Support

Ausbildung

Associate degree or equivalent

Jobbeschreibung

Washington University in St. Louis is seeking a technically oriented supervisor for the User Support team in Saint Louis, MO. The role leads a small staff and hands-on support to solve complex user issues, guiding priorities and system configurations.

The position emphasizes keeping current with technology, enabling upgrades, and coordinating with the systems group to improve desktop and printer environments.