Lead User Support Technician – Onsite IT

Washington University; Northern (KY); Hybrid; USD 58,000 - 100,000; Full time

Job summary

Washington University in Saint Louis, MO, seeks a Supervisor User Support EUS to lead and coordinate a small team of IT technicians. You will set priorities, resolve complex user issues and influence desktop hardware, software, and printer configurations. The role requires hands-on leadership and ongoing process improvements.

You will hire, train, and evaluate staff while staying current with emerging technologies and upgrades, collaborating with the systems team to deliver enhancements.

Qualifications

• Associate degree or combination of education and experience may substitute for minimum education.
• Minimum 5 years of relevant work experience.
• Experience hiring, training, supervising and evaluating a small staff.

Responsibilities

• Provides technical leadership to user support technicians.
• Hires, trains, supervises and evaluates performance of a small staff.
• Maintains inventory of network lines, user systems and printers.
• Recommends upgrades and works with senior management to set standards.
• Acts as escalation point and coordinates with the systems team on upgrades.

Skills

Adaptability

Computer Literacy

IT Hardware

LAN Management

Software Support

Education

Associate degree

Job description

Washington University in Saint Louis, MO, seeks a Supervisor User Support EUS to lead and coordinate a small team of IT technicians. You will set priorities, resolve complex user issues and influence desktop hardware, software, and printer configurations. The role requires hands-on leadership and ongoing process improvements.

You will hire, train, and evaluate staff while staying current with emerging technologies and upgrades, collaborating with the systems team to deliver enhancements.