Advanced Desktop & System Support Specialist

Washington University in St. Louis; United States; On-site; USD 35,000 - 54,000; Full time

Job summary

Washington University in St. Louis seeks an experienced Desktop Support Specialist to provide advanced support for desktop and server computing systems for university staff, faculty and students.

You will handle OS, software, hardware and networking, serve as a front-facing liaison, and document procedures for Tier 1–2 staff while collaborating with higher-level teams. The role requires strong communication, a minimum of 4 years enterprise desktop support, and a commitment to staying current

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Work Experience: Providing Desktop Support In An Enterprise Environment (4 Years).
• Certifications: No specific certification/professional license required for this position.
• Skills: Not Applicable

Responsibilities

• Desktop support: provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
• Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff.
• Acts as an escalation point for advanced technical issues within employee's knowledge domain.
• System administration: Maintenance, upgrades, new implementation, consultation and planning system administration activities.
• Attends formal training and online courses to maintain breadth of technologies.

Skills

Interpersonal Communication

Microsoft Office

Oral Communications

Organizational Capability

Prioritization

Written Communication

Education

High school diploma or equivalent

Bachelor's degree

Job description

Washington University in St. Louis seeks an experienced Desktop Support Specialist to provide advanced support for desktop and server computing systems for university staff, faculty and students.

You will handle OS, software, hardware and networking, serve as a front-facing liaison, and document procedures for Tier 1–2 staff while collaborating with higher-level teams. The role requires strong communication, a minimum of 4 years enterprise desktop support, and a commitment to staying current