Desktop Support Specialist I - IT Help Desk

Washington University in St. Louis; Missouri; Hybrid; USD 32,000 - 50,000; Full time

Benefits offered by this job

Vacation days

Health insurance

Transit pass

Tuition assistance

Job summary

Washington University IT is seeking a Technical Support Specialist I to provide desktop and enterprise-level support for staff, faculty, and students on campus in Saint Louis, MO. You will troubleshoot OS, software, hardware, and networking issues and respond to a high-volume ticket queue.

Responsibilities include documenting issues, escalating when needed, and participating in projects such as system upgrades and integrations. A high school diploma is required; an Associate degree is preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of enterprise desktop support experience.
• Associate degree preferred but not required if experience suffices.

Responsibilities

• Provide desktop and software/hardware support for staff, faculty, and students.
• Respond to tickets, prioritize and resolve or escalate to senior staff.
• Assist with system upgrades, integrations and administration projects.
• Document activities and contribute to knowledge base.

Skills

Accountability

Computer Support

Computing Platforms

Customer Service

Office Productivity Software

Oral Communications

Prioritization

Procedural Documentation

System Administration

System Integration

System Upgrades

Written Communication

Education

Associate degree

High school diploma

Job description

Washington University IT is seeking a Technical Support Specialist I to provide desktop and enterprise-level support for staff, faculty, and students on campus in Saint Louis, MO. You will troubleshoot OS, software, hardware, and networking issues and respond to a high-volume ticket queue.

Responsibilities include documenting issues, escalating when needed, and participating in projects such as system upgrades and integrations. A high school diploma is required; an Associate degree is preferred.