Entry-Level IT Helpdesk & Desktop Support Specialist

Washington University; Clayton (CA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Vacation days

Health insurance

Metro U-Pass transit benefits

Tuition assistance

Job summary

Washington University in Saint Louis, MO, seeks a Tier 1 desktop support specialist to provide daily operating system, software, and hardware support. You will respond to tickets, assist faculty, staff, and students, and help with system upgrades and integrations in a busy service desk environment.

The role emphasizes front-line customer service, documentation, and collaboration with higher-level IT teams. Normal office setting with on-site requirements and potential travel for on-campus visits.

Qualifications

• Education: High school diploma or equivalent or combination of education and experience.
• Work Experience: Providing Desktop Support in an enterprise environment (2 years).
• Preferred: Associate degree and related capabilities in IT support.

Responsibilities

• Desktop support: daily support for computing desktops, OS, software, hardware; respond to tickets.
• Service desk: liaise with customers and senior staff; prioritize workload and escalate as needed.
• Project facilitation: participate in system upgrades, integration, and administration tasks.

Skills

Desktop Support

Customer Service

System Administration

Office Productivity

Oral Communication

Written Communication

Prioritization

Procedural Documentation

Education

High school diploma or equivalent

Associate degree

Job description

Washington University in Saint Louis, MO, seeks a Tier 1 desktop support specialist to provide daily operating system, software, and hardware support. You will respond to tickets, assist faculty, staff, and students, and help with system upgrades and integrations in a busy service desk environment.

The role emphasizes front-line customer service, documentation, and collaboration with higher-level IT teams. Normal office setting with on-site requirements and potential travel for on-campus visits.