User Support Lead & Troubleshooter

Washington University; Iowa (LA); On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Transit U-Pass

403(b) Retirement Savings Plan

Wellness programs

Caregiver leave and tuition benefits

Job summary

Washington University in St. Louis is seeking a hands-on technical supervisor for user support, coordinating a team of 2 to 6 technicians and guiding priorities and issue resolution.

This role influences desktop hardware, applications, and printers, and requires active involvement in process improvements. The position supervises staff, hires and trains personnel, and stays current with technologies to drive upgrades in collaboration with senior IS management.

Qualifications

• Education: Associate degree or a combination of education and experience may substitute for minimum education.
• Work Experience: Relevant experience (5 years).
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Provides technical leadership to user support technicians and supervises a small staff.
• Hires, trains, supervises and evaluates performance of the User Support personnel.
• Maintains currency on developing technologies and recommends upgrades and enhancements.
• Collaborates with systems team to deliver and enhance technology via upgrades.

Skills

IT Support

Team Leadership

Technical Troubleshooting

Education

Associate degree

Tools

LAN Management

Job description

Washington University in St. Louis is seeking a hands-on technical supervisor for user support, coordinating a team of 2 to 6 technicians and guiding priorities and issue resolution.

This role influences desktop hardware, applications, and printers, and requires active involvement in process improvements. The position supervises staff, hires and trains personnel, and stays current with technologies to drive upgrades in collaboration with senior IS management.