Remote Tech Flex Support Engineer for CAD (Windows/Linux)

Motorola Solutions; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid holidays

PTO

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver post-sales support for the MSI Flex CAD solution. You will troubleshoot hardware, software, and network issues, configure devices, and maintain documentation across Windows and Linux environments.

The role requires strong communication, ITIL-aligned practices, and ability to manage multiple tasks. On-site in the Madison area with potential on-call rotations and CJIS security considerations.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.
• Ability to work effectively both independently and within a team environment.
• Ability to manage and prioritize multiple tasks simultaneously.
• Demonstrated commitment to customer service excellence.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions.
• Escalate complex technical issues to higher-level support teams or subject matter experts as necessary.
• Ensure issues are fully resolved by following up with end-users.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows OS

Linux OS

Troubleshooting

Networking concepts

Mobile devices

IT certifications

Zendesk

ServiceNow

Jira

PowerShell

Python

AWS

Azure

Google Cloud

AI productivity tools

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver post-sales support for the MSI Flex CAD solution. You will troubleshoot hardware, software, and network issues, configure devices, and maintain documentation across Windows and Linux environments.

The role requires strong communication, ITIL-aligned practices, and ability to manage multiple tasks. On-site in the Madison area with potential on-call rotations and CJIS security considerations.