Technical Support Specialist: White-Glove POS & IT Help

Quiltsoftware; Provo (UT); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

3 Weeks PTO

Medical, Dental, and Vision plans

Paid Parental Leave

Company Sponsored Life Insurance

401k with Company Match

Job summary

Quiltsoftware is seeking a Technical Support Specialist to provide top-tier phone and email support for POS software and hardware in Provo, UT. You will become a product expert, assisting customers in the effective management of their stores.

The ideal candidate will possess technical knowledge, strong communication skills, and a growth mindset. The position offers a generous benefits package including PTO, medical plans, and more.

Qualifications

• Experience with PC Hardware troubleshooting.
• Strong written, telephone, and personal communication skills.
• Excellent Customer Service soft skills with the ability to build relationships.
• Growth Mindset - Always Learning.
• Advanced knowledge of Windows including Windows 10 Pro and Server 2016.
• Experience with Network Protocols and Firewall configuration.

Responsibilities

• Resolve problems quickly and efficiently.
• Answer calls and respond to emails while keeping SLA.
• Maintain lab environments for software updates.
• Document products and train others.
• Troubleshoot technical problems in Windows and SQL Server.
• Troubleshoot hardware and network components.

Skills

PC Hardware troubleshooting

Communication skills

Customer Service

Growth Mindset

Windows Operating Systems

Network Protocols

Job description

Quiltsoftware is seeking a Technical Support Specialist to provide top-tier phone and email support for POS software and hardware in Provo, UT. You will become a product expert, assisting customers in the effective management of their stores.

The ideal candidate will possess technical knowledge, strong communication skills, and a growth mindset. The position offers a generous benefits package including PTO, medical plans, and more.