Onsite Tech Support Specialist — Retail POS & IT

Quiltsoftware; Charlotte (NC); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

3 Weeks of PTO

Generous Medical, Dental, and Vision plans

Paid Parental Leave

Company Sponsored Life Insurance

401k with Company Match

Job summary

Quiltsoftware is seeking a Technical Support Specialist in Charlotte, NC to provide dedicated support for our POS software and hardware. This onsite role involves problem-solving and becoming a product expert to assist local businesses thrive.

The ideal candidate will have strong communication skills, experience in troubleshooting PC hardware, and a passion for customer service. Join us in supporting the backbone of local retail with competitive benefits including PTO and health insurance.

Qualifications

• Experience with PC Hardware troubleshooting.
• Ability to maintain documentation for products and training.
• Advanced knowledge of Windows Operating Systems.

Responsibilities

• Resolve problems quickly and efficiently.
• Answer phone calls and respond to email tickets.
• Maintain lab environments for testing new software updates.

Skills

PC Hardware troubleshooting

Strong communication skills

Customer Service skills

Growth Mindset

Knowledge of Windows OS

Network Protocols knowledge

Tools

Windows 10 Pro

Windows 11 Pro

Windows Server 2016

Network Switches

Firewalls

Job description

Quiltsoftware is seeking a Technical Support Specialist in Charlotte, NC to provide dedicated support for our POS software and hardware. This onsite role involves problem-solving and becoming a product expert to assist local businesses thrive.

The ideal candidate will have strong communication skills, experience in troubleshooting PC hardware, and a passion for customer service. Join us in supporting the backbone of local retail with competitive benefits including PTO and health insurance.