IT Support Specialist (Bilingual)

KwickPOS; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

KwickPOS, a fast-growing software company serving the restaurant and hospitality industries, is seeking a high-performing IT Support specialist to deliver frontline POS support to our customers. In this role you will configure, troubleshoot, and deploy POS terminals; assist field technicians; and train clients on system usage while coordinating with vendors for incident resolution.

Candidates should have experience with Windows/Linux, SQL Server, basic networking, and excellent customer service;

Qualifications

• 2+ years IT experience in POS or restaurant tech preferred.
• Experience with Windows/Linux operating systems and AD environment.
• Knowledge of SQL Server database environment beneficial.
• Basic knowledge of computer networks and infrastructure design.
• Strong customer service skills and remote support experience preferred.

Responsibilities

• Support Specialists and Field Technicians.
• Provide frontline POS support for restaurant systems.
• Configure, troubleshoot, and deploy POS terminals, printers, and scanners.
• Troubleshoot hardware and software issues.
• Train clients on POS usage and best practices.
• Coordinate with vendors for incident resolution.
• Assist with networking/broadband issue troubleshooting.
• Maintain troubleshooting docs and FAQs for users.

Skills

POS knowledge

Windows/Linux

Active Directory

SQL Server

Networking basics

Customer service

Remote support

Bilingual

Job description

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities

• Support Specialists and Field Technicians.
• Provides front line point of sale support for the restaurant systems.
• Configures, troubleshoots and deploys POS terminals, printers and scanners.
• Troubleshoots hardware and software issues.
• Training clients regarding use of POS system
• Provide technical research resources for incident resolution coordinating with vendors when necessary.
• Work with applicable resources to troubleshoot networking/broadband related issue.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

Skills/Requirements

• 2 years of IT experience in POS provider for restaurants is a plus.
• Experience with Linux, Windows O/S and Active Directory environment
• Knowledge of SQL server database environment
• Basic knowledge of Computer Network Infrastructure Design and Communications
• Knowledge of Point of Sale solutions and related technologies is a plus.
• Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
• Work experience in a restaurant is a plus.
• Must have professional phone, email and customer service skills.
• Ability to effectively prioritize and execute concurrent tasks independently.
• Strong analytical thinking and problem-solving capabilities.'
• Bilingual is a plus. (English & Spanish or English & Chinese)