Tech Support Pro: Solve Tech Puzzles & Delight Customers

Smarty, LLC; Orem (UT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Life insurance

PTO with tenure

401(k) with company match

Training & career development

Office lunches & team activities

Chiropractic services

Company retreats

Job summary

Smarty, LLC in Orem, Utah is seeking a full-time Technical Support Representative to troubleshoot issues, explain complex concepts, and deliver delightful customer experiences. You’ll work with technical customers to resolve product and configuration questions and learn our API-based products.

The role offers competitive pay ($50k–$60k), strong benefits, 401(k) match, PTO that grows with tenure, and ongoing training. Monday–Friday, 7a–5p or 9a–5p in-office, within a collaborative, energetic team.

Qualifications

• Ability to learn new technical concepts quickly.
• Strong communication skills with a customer-first mindset.
• Proactive problem-solver who enjoys learning and growing with the company.

Responsibilities

• Provide thoughtful, efficient technical support to customers.
• Troubleshoot, diagnose, and resolve product and configuration questions.
• Learn and apply knowledge of API-based products.
• Communicate clearly and professionally in writing and verbally.
• Collaborate with teammates to continually improve processes.

Skills

Learn new concepts

Customer-first mindset

Proactive problem-solver

Education

Bachelor’s or Associate’s degree in IT or related field

Job description

Smarty, LLC in Orem, Utah is seeking a full-time Technical Support Representative to troubleshoot issues, explain complex concepts, and deliver delightful customer experiences. You’ll work with technical customers to resolve product and configuration questions and learn our API-based products.

The role offers competitive pay ($50k–$60k), strong benefits, 401(k) match, PTO that grows with tenure, and ongoing training. Monday–Friday, 7a–5p or 9a–5p in-office, within a collaborative, energetic team.