2. Technical Support Analyst

Quiltsoftware; Provo (UT); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

3 Weeks PTO

Medical, Dental, and Vision plans

Paid Parental Leave

Company Sponsored Life Insurance

401k with Company Match

Job summary

Quiltsoftware is seeking a Technical Support Specialist to provide top-tier phone and email support for POS software and hardware in Provo, UT. You will become a product expert, assisting customers in the effective management of their stores.

The ideal candidate will possess technical knowledge, strong communication skills, and a growth mindset. The position offers a generous benefits package including PTO, medical plans, and more.

Qualifications

• Experience with PC Hardware troubleshooting.
• Strong written, telephone, and personal communication skills.
• Excellent Customer Service soft skills with the ability to build relationships.
• Growth Mindset - Always Learning.
• Advanced knowledge of Windows including Windows 10 Pro and Server 2016.
• Experience with Network Protocols and Firewall configuration.

Responsibilities

• Resolve problems quickly and efficiently.
• Answer calls and respond to emails while keeping SLA.
• Maintain lab environments for software updates.
• Document products and train others.
• Troubleshoot technical problems in Windows and SQL Server.
• Troubleshoot hardware and network components.

Skills

PC Hardware troubleshooting

Communication skills

Customer Service

Growth Mindset

Windows Operating Systems

Network Protocols

Job description

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Provo, UT.

Job Responsibilities

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service softskills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Paid Parental Leave
• Company Sponsored Life Insurance
• 401k with Company Match

Location: Onsite Provo, UT

Salary: $19 - $21 / hour

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.