Technical Support Representative

Quilt Software

Provo (UT)

On-site

USD 26,174 - 28,929

Full time

14 days+

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Benefits offered by this job

3 Weeks of PTO

Generous Medical, Dental, and Vision plans

Company Sponsored Life Insurance

401k with Company Match

Job summary

A technology solutions provider in Provo, UT is looking for a Technical Support Specialist to provide excellent phone and email support for their POS software and hardware. Candidates should possess strong troubleshooting skills, especially in Windows OS and hardware. Offering 3 weeks of PTO and competitive pay of $19-$21 per hour, this entry-level position focusses on providing exceptional customer service to local businesses.

Qualifications

Experience providing phone and email support for software and hardware.
Ability to troubleshoot technical problems in Windows and SQL Server.
Experience maintaining documentation for technical products.

Responsibilities

Provide phone and email support for POS software and hardware.
Resolve problems quickly and efficiently.
Maintain lab environments for testing updates to software.

Skills

PC Hardware troubleshooting

Written and verbal communication

Customer Service skills

Windows Operating Systems expertise

Network Protocols knowledge

Job description

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Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Provo, UT.

Job Responsibilities

Think on your feet and resolve problems quickly
Answer phone calls and respond to emailed tickets keeping the SLA
Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
Maintain documentation for products and training
Troubleshoot technical problems in Windows and SQL Server
Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

Experience with PC Hardware troubleshooting
Strong written, telephone, and personal communication skills
Excellent Customer Service softskills and the ability to build and maintain customer relationships
Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

3 Weeks of PTO, Holidays, and Paid Volunteer Day
Generous Medical, Dental, and Vision plans with low premiums
Company Sponsored Life Insurance
401k with Company Match

Salary:$19 - 21 per hour, depending on experience

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About the role

This role is onsite in our office in Provo, UT.

Job Responsibilities

Think on your feet and resolve problems quickly
Answer phone calls and respond to emailed tickets keeping the SLA
Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
Maintain documentation for products and training
Troubleshoot technical problems in Windows and SQL Server
Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

Experience with PC Hardware troubleshooting
Strong written, telephone, and personal communication skills
Excellent Customer Service softskills and the ability to build and maintain customer relationships
Growth Mindset - Always Learning
Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

3 Weeks of PTO, Holidays, and Paid Volunteer Day
Generous Medical, Dental, and Vision plans with low premiums
Paid Parental Leave
Company Sponsored Life Insurance
401k with Company Match

Salary:$19 - 21 per hour, depending on experience

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

Seniority level