Remote Technical Support Specialist - POS & Hardware

Hispanic Alliance for Career Enhancement

California (MO)

Hybrid

USD 23,419 - 46,838

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Job summary

CVS Health is seeking a Technical Support Representative to assist store, pharmacy, Minute Clinic, and support teams with hardware, pharmacy, POS, and photo systems. This role emphasizes timely troubleshooting, detailed documentation, and strong customer service to achieve 1st call resolution.

We offer a remote-work option with a quiet home office setup; some onsite presence may be required. Expect 40 hours per week with one weekend shift, and comprehensive benefits including medical, dental,

Qualifications

6 months of technical and/or call center experience.
Experience using computer hardware and software applications.
High School Diploma or GED required or 2 years equivalent experience.

Responsibilities

Document problems, complete problem tickets, and request information in the support tools.
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Effectively manages call workload.
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
Collaborate well in a team environment.
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.