Information Systems Technician: Help Desk & Cybersecurity Support

Jobtailor

Provo (UT)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Jobtailor is seeking a detail-oriented IT Support Professional in Provo, Utah to deliver top-tier customer service and technical assistance. You will manage help desk tasks, deploy software, and assist users with computer usage across hardware and software platforms.

Responsibilities include troubleshooting, logging calls, generating reports, and contributing to cybersecurity defenses while maintaining asset inventories and coordinating with staff on replacements and upgrades.

Qualifications

1 year of computer operation and system support experience.
High School Diploma or GED.
A valid, lawful Driver License is required.

Responsibilities

Provide highly skilled customer service.
Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure.
Troubleshoot basic hardware and software problems by phone or location.
Maintain accurate log of support calls and their results.
Prepare various reports and statistics on support requests.
Instruct users on basic software/computer use, information systems standards, best practices, and procedures.
Deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices.
Provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks.
Maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
Assist other staff members as needed and perform other related duties as required.