Technical Support Specialist for POS & Tech Systems

QubicaAMF Worldwide - Bowling Products; Mechanicsville (VA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Health insurance

401k with employer contribution

Paid time off

Paid holidays

Fitness center on-site

Job summary

QubicaAMF Worldwide - Bowling Products is seeking a Technical Support Specialist to assist customers by phone, email, chat, and remote tools. You’ll troubleshoot issues, install software remotely, and work with peers to expand product knowledge in a fast-paced environment.

The role requires a high school diploma, 18+ years, and experience in technical support with a background in electrical/mechanical systems. Some travel and a customer-focused mindset are expected.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Previous technical support experience.
• Technical background in electrical and/or mechanical systems.
• Working knowledge of firewalls, routers, and switches.
• End-user support (OS, Hardware, and Printer troubleshooting, etc.).

Responsibilities

• Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products.
• Use your sleuthing skills to troubleshoot a possible wiring issue.
• Diagnose and fix computers that just won’t boot.
• Team up with peers to increase overall knowledge of different aspects of products.
• Provide remote installation support for our proprietary software
• Initiate warranty claims.
• Analyze and reconnect the Point-of-Sale terminal that won’t connect to the network.

Skills

Communication skills

Documentation

Willingness to learn

Hand tools knowledge

Bilingual

Education

High School Diploma

Tools

Firewalls

Routers

Switches

Job description

QubicaAMF Worldwide - Bowling Products is seeking a Technical Support Specialist to assist customers by phone, email, chat, and remote tools. You’ll troubleshoot issues, install software remotely, and work with peers to expand product knowledge in a fast-paced environment.

The role requires a high school diploma, 18+ years, and experience in technical support with a background in electrical/mechanical systems. Some travel and a customer-focused mindset are expected.