Remote Technical Support Specialist: SQL & Product Expert

Relativity; Kansas City (MO); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical assistance for a specific product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interaction.

Responsibilities include maintaining accurate Salesforce records, meeting SLAs, and communicating effectively with colleagues and customers.

Qualifications

• Experience delivering customer support via phone and email.
• Ability to diagnose and resolve complex issues.
• Experience with SQL and Windows platforms.

Responsibilities

• Create, resolve, and maintain support tickets within a specified product vertical.
• Respond to client questions and work requests daily.
• Escalate issues as needed and communicate with management on ticket status.

Skills

Customer focus

Communication

Troubleshooting

SQL

Windows

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to provide technical assistance for a specific product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interaction.

Responsibilities include maintaining accurate Salesforce records, meeting SLAs, and communicating effectively with colleagues and customers.