Technical Support Specialist — Solve Hardware & Software Issues

Collabera; Golden Valley (MN); On-site; USD 24,796 - 34,440; Full time

Job summary

A leading aerospace and manufacturing company based in Minnesota is seeking a Technical Support Associate to engage with customers via phone and email. Responsibilities include providing customer support, troubleshooting technical issues, and staying updated with system changes. Candidates should have a high school diploma, minimal call center experience, and at least 2 years of technical experience or a relevant technical degree. This role offers a great opportunity in a Fortune 500 environment.

Qualifications

• Must have minimal call center experience.
• Experience with personal computer hardware and software in a corporate network environment.
• Minimum 2 years technical experience preferred.

Responsibilities

• Promptly answer support-related emails and phone calls.
• Diagnose and resolve technical hardware and software issues.
• Stay current with system information, changes, and updates.

Skills

Customer service practices

Problem-solving

Technical support

Education

High school diploma

Technical degree

Tools

MS Office Suite

Job description

A leading aerospace and manufacturing company based in Minnesota is seeking a Technical Support Associate to engage with customers via phone and email. Responsibilities include providing customer support, troubleshooting technical issues, and staying updated with system changes. Candidates should have a high school diploma, minimal call center experience, and at least 2 years of technical experience or a relevant technical degree. This role offers a great opportunity in a Fortune 500 environment.