Tech Support Specialist — Hardware & Networking

OLSA Resources, Inc.; Golden Valley (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading technical support provider in Minnesota is seeking a skilled customer support representative responsible for resolving technical issues and providing accurate information to customers. The role requires a high school diploma and at least two years of technical experience, ideally in troubleshooting Internet Service Provider equipment. Candidates should have good problem-solving abilities and customer service skills. Join a dynamic team that values improvement and excellent customer interactions.

Qualifications

• Minimum 2 years technical experience and/or technical degree.
• Experience troubleshooting Internet Service Provider equipment is preferred.
• Minimal call center experience is recommended.

Responsibilities

• Promptly answer support-related communication.
• Diagnose and resolve technical hardware and software issues.
• Stay current with system information and updates.

Skills

Customer service practices

Technical support

Problem-solving

Knowledge of application use

Education

High school diploma

Technical or bachelor's degree

Job description

A leading technical support provider in Minnesota is seeking a skilled customer support representative responsible for resolving technical issues and providing accurate information to customers. The role requires a high school diploma and at least two years of technical experience, ideally in troubleshooting Internet Service Provider equipment. Candidates should have good problem-solving abilities and customer service skills. Join a dynamic team that values improvement and excellent customer interactions.