Software Support Associate — Entry Level with Growth

The Reynolds and Reynolds Company; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Onsite medical center

Free onsite dining and gym

Job summary

A leading technology firm is seeking a Software Support Consultant to join their Technical Support Center. This role involves helping customers resolve software issues via phone, email, or chat while documenting solutions and improving resources. Ideal candidates should have excellent communication skills, a detail-oriented approach, and a positive attitude. Opportunities for professional growth are available, along with a competitive benefits package including health, dental, vision, and a supportive work environment.

Qualifications

• Degree in IT or related fields is a plus but not required.
• Must have strong communication skills for customer interaction.
• Detail-oriented and good at problem-solving.

Responsibilities

• Help customers resolve software questions and issues.
• Guide users through features and best practices.
• Document solutions and improve support resources.
• Collaborate with teammates to enhance customer experience.

Skills

Great communication skills (written and verbal)

Analytical and enjoy troubleshooting

Detail-oriented and organized

Customer-focused, with a positive attitude

Willing to learn new systems and processes

Education

Degree in Information Technology, Information Systems, or related fields

Job description

A leading technology firm is seeking a Software Support Consultant to join their Technical Support Center. This role involves helping customers resolve software issues via phone, email, or chat while documenting solutions and improving resources. Ideal candidates should have excellent communication skills, a detail-oriented approach, and a positive attitude. Opportunities for professional growth are available, along with a competitive benefits package including health, dental, vision, and a supportive work environment.