Technical Support Analyst I - Helpdesk Troubleshooter

Integrated Resources Inc.; Columbia Heights (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in workforce solutions is seeking a Technical Support Analyst I for its Columbia Heights, MN location. The role involves providing remote technical support and troubleshooting various hardware and software issues. Candidates should possess strong communication skills and experience in IT support, with a focus on customer service and problem-solving abilities. This 1-year position offers potential for extension and works Monday to Friday.

Qualifications

• 1-3 years experience in a Support Center or Call Center environment.
• Experience with Windows 7, Outlook 2010, and remote management tools.
• Certifications like A+ or MS Certified Professional preferred.

Responsibilities

• Resolve client tech issues through troubleshooting computer system errors.
• Provide remote tech support for hardware and software.
• Recommend supported software and hardware to meet client requirements.

Skills

Customer service

Quality focus

Communication

Problem-solving

Troubleshooting

Teamwork

Prioritization

Job description

A leading company in workforce solutions is seeking a Technical Support Analyst I for its Columbia Heights, MN location. The role involves providing remote technical support and troubleshooting various hardware and software issues. Candidates should possess strong communication skills and experience in IT support, with a focus on customer service and problem-solving abilities. This 1-year position offers potential for extension and works Monday to Friday.