Technical Support Associate

Collabera

Golden Valley (MN)

On-site

USD 24,796 - 34,440

Full time

14 days+

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Job summary

A leading aerospace and manufacturing company based in Minnesota is seeking a Technical Support Associate to engage with customers via phone and email. Responsibilities include providing customer support, troubleshooting technical issues, and staying updated with system changes. Candidates should have a high school diploma, minimal call center experience, and at least 2 years of technical experience or a relevant technical degree. This role offers a great opportunity in a Fortune 500 environment.

Qualifications

Must have minimal call center experience.
Experience with personal computer hardware and software in a corporate network environment.
Minimum 2 years technical experience preferred.

Responsibilities

Promptly answer support-related emails and phone calls.
Diagnose and resolve technical hardware and software issues.
Stay current with system information, changes, and updates.

Skills

Customer service practices

Problem-solving

Technical support

Education

High school diploma

Technical degree

Tools

MS Office Suite

Job description

Job Description

A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail.

Tasks and Responsibilities

Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
Problem Solving — Diagnose and resolve technical hardware and software issues.
Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.

Qualifications