Tech Support Specialist: Solve Issues, Delight Customers

Bee Genius Careers; Oakland (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

A technology company in Oakland, CA, is seeking a dedicated Technical Support Specialist to provide technical assistance to customers. This role involves troubleshooting and resolving issues related to software and hardware while collaborating with the development team for complex problems. Ideal candidates will have a relevant degree, proven technical support experience, and strong problem-solving skills. The salary range for this position is $50,000 - $80,000 per year, influenced by location and candidate experience.

Qualifications

• Proven experience in technical support or a similar role.
• Strong knowledge of software and hardware troubleshooting.
• Patience and empathy when dealing with customers.

Responsibilities

• Respond to customer inquiries and provide technical support.
• Diagnose and troubleshoot software and hardware issues.
• Collaborate with development teams to resolve complex problems.

Skills

Technical support experience

Problem-solving skills

Communication skills

Empathy

Knowledge of computer systems

Education

Associate's or bachelor's degree in Information Technology

Tools

CompTIA A+

Microsoft Certified Professional

Job description

A technology company in Oakland, CA, is seeking a dedicated Technical Support Specialist to provide technical assistance to customers. This role involves troubleshooting and resolving issues related to software and hardware while collaborating with the development team for complex problems. Ideal candidates will have a relevant degree, proven technical support experience, and strong problem-solving skills. The salary range for this position is $50,000 - $80,000 per year, influenced by location and candidate experience.