Technical Support Specialist - Phone & Email Help

idexcel; Golden Valley (MN); On-site; USD 23,419 - 27,552; Full time

Job summary

A global staffing and IT services firm seeks a Technical Support Specialist in Golden Valley, MN. The role emphasizes resolving technical issues for customers and improving support processes. Candidates must possess a high school diploma, with a preference for a technical or bachelor's degree and some call center experience. A technical aptitude is essential for effective communication in this position. Join the team and contribute to enhancing customer satisfaction.

Qualifications

• High school diploma or GED required.
• 2 years technical experience and/or technical degree preferred.
• Minimal call center experience.

Responsibilities

• Answer support-related emails, phone calls, and other communications.
• Diagnose and resolve technical hardware and software issues.
• Stay current with system information and updates.

Skills

Customer Support

Problem Solving

Technical Knowledge

Change Agent

Education

High school diploma

Technical or bachelor’s degree

Tools

MS Office Suite

PC hardware and software knowledge

Job description

A global staffing and IT services firm seeks a Technical Support Specialist in Golden Valley, MN. The role emphasizes resolving technical issues for customers and improving support processes. Candidates must possess a high school diploma, with a preference for a technical or bachelor's degree and some call center experience. A technical aptitude is essential for effective communication in this position. Join the team and contribute to enhancing customer satisfaction.