Hardware Support Specialist - Calm, Expert Tech Helpdesk
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14 days+
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Job summary
A technology solutions provider in Manchester, NH is seeking a Technical Support Specialist. This role involves troubleshooting hardware issues, assisting customers daily, and using a ticket system. Candidates should possess a Bachelor’s degree in IT or computer science with relevant experience. The position requires calmness under pressure and familiarity with Microsoft Active Directory. Competitive compensation is offered.
Qualifications
- Several years of experience in a related field or a degree in information technology or computer science.
- Ability to remain calm when dealing with frustrated customers.
- Comfortable using ticket systems and Microsoft tools.
Responsibilities
- Help customers troubleshoot issues with their hardware.
- Transfer customers to another department or specialist when necessary.
- Order replacement products or components.
- Track customers helped in our support database.
Skills
Customer service
Problem-solving
Microsoft Active Directory
Ticket system usage
Education
Bachelor’s degree in IT or computer science
Job description
A technology solutions provider in Manchester, NH is seeking a Technical Support Specialist. This role involves troubleshooting hardware issues, assisting customers daily, and using a ticket system. Candidates should possess a Bachelor’s degree in IT or computer science with relevant experience. The position requires calmness under pressure and familiarity with Microsoft Active Directory. Competitive compensation is offered.
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