Technical Support Specialist - Remote & Onsite

Teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance, United States, is seeking a Contact Center Customer Service: Technical professional. You will assist customers via phone, chat, or text, handling a high volume of low complexity technical inquiries such as installation, activation, troubleshooting, and product compatibility guidance.

This non-sales role emphasizes quick, accurate resolutions in a call center setting. Training and development are supported as part of Teleperformance's commitment to employees.

Responsibilities

• Responding to high volume of low complexity technical inquiries via phone, chat, or text.
• Providing responses based on pre-determined scripts and other guidance tools.
• Recommending alternative products or services as part of issue resolution.

Job description

Teleperformance, United States, is seeking a Contact Center Customer Service: Technical professional. You will assist customers via phone, chat, or text, handling a high volume of low complexity technical inquiries such as installation, activation, troubleshooting, and product compatibility guidance.

This non-sales role emphasizes quick, accurate resolutions in a call center setting. Training and development are supported as part of Teleperformance's commitment to employees.