Technical Support Specialist — Public Safety Apps

Motorola Solutions; Jersey City (NJ); Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions in New Jersey is seeking a Technical Support Specialist to troubleshoot sophisticated public safety application suites and ensure customer success. This role operates in a CJIS-governed environment, requiring a fingerprint background check.

You will resolve incidents, collaborate across Support, Product, Engineering, and Customer Success, and participate in on-call rotations to support mission-critical systems.

Qualifications

• Bachelor's degree required.
• 3+ years of technical customer support experience.
• Ability to obtain background clearance.
• U.S. work authorization; no sponsorship.
• Knowledge of public safety software is a plus.

Responsibilities

• Resolve software incidents for public safety applications.
• Collaborate across Support, Product, Engineering, and Customer Success.
• Participate in on-call rotations for mission-critical systems.

Skills

Technical Communication

Autonomy

Customer support

Education

Bachelor's Degree

Tools

MS SQL Server

MS Windows Server

Networking

F5

Fortigate

PremierOne

RMS

Job description

Motorola Solutions in New Jersey is seeking a Technical Support Specialist to troubleshoot sophisticated public safety application suites and ensure customer success. This role operates in a CJIS-governed environment, requiring a fingerprint background check.

You will resolve incidents, collaborate across Support, Product, Engineering, and Customer Success, and participate in on-call rotations to support mission-critical systems.