Technical Support Specialist for Public Safety Systems

Motorola Solutions; Nashville (TN); Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is looking for a Technical Support Specialist to champion customer success by troubleshooting sophisticated public safety application suites. The role operates in high-security environments under CJIS policy and requires passing a fingerprint background check.

You will resolve incidents, collaborate across Support, Product, Engineering, and Customer Success, and participate in on‑call rotations to support mission‑critical systems.

Qualifications

• Bachelor's degree required.
• 3+ years of technical customer support experience.
• Ability to obtain background clearance.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Resolve incidents in public safety applications and root-cause analysis.
• Collaborate with Support, Product, Engineering, and Customer Success teams.
• Participate in on-call rotation for mission-critical systems.

Skills

Technical Communication

Ticketing Systems

Autonomy

Education

Bachelor's Degree

Tools

MS SQL Server

MS Windows Server

Network Infrastructure

Job description

Motorola Solutions is looking for a Technical Support Specialist to champion customer success by troubleshooting sophisticated public safety application suites. The role operates in high-security environments under CJIS policy and requires passing a fingerprint background check.

You will resolve incidents, collaborate across Support, Product, Engineering, and Customer Success, and participate in on‑call rotations to support mission‑critical systems.