Public Safety Tech Support Specialist

Motorola Solutions; Minneapolis (MN); Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Support Specialist in the Minneapolis area to champion customer success by troubleshooting sophisticated public safety software suites. You will work across teams to resolve incidents and ensure configurations align with operational goals.

The role requires passing CJIS-compliant background checks and ongoing security clearances as required for government-related customers. Competitive benefits and a supportive, inclusive environment are offered.

Qualifications

• Bachelor's Degree required.
• 3+ years of technical customer support experience.
• Ability to obtain government background clearance.
• Authorized to work in the U.S. indefinitely; no sponsorship available.

Responsibilities

• Resolve software problems by identifying root causes of incidents in public safety applications.
• Collaborate across Support, Product Management, Engineering, and Customer Success to maintain mission-critical systems.

Skills

MS SQL Server

MS Windows Server

Network Infrastructure

Technical Communication

Ticketing Systems

Autonomy

Education

Bachelor's Degree

Tools

PremierOne Application Suite

Public Safety RMS

F5 / Fortigate networking

Job description

Motorola Solutions is seeking a Technical Support Specialist in the Minneapolis area to champion customer success by troubleshooting sophisticated public safety software suites. You will work across teams to resolve incidents and ensure configurations align with operational goals.

The role requires passing CJIS-compliant background checks and ongoing security clearances as required for government-related customers. Competitive benefits and a supportive, inclusive environment are offered.