Technical Support II - US Citizenship for Security Clearance

Revolution Technologies; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology solutions company in Columbia is seeking a Technical Support II specialist. This full-time position involves troubleshooting technical issues, providing customer support, and maintaining knowledge databases. Candidates should have a Bachelor's degree in Computer Science or related fields and proficiency in Citrix, VPN, and Microsoft products. This role includes benefits such as medical insurance and a 401(k).

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Proficient with Citrix, VPN, and Microsoft products.
• Experience in technical help desk support preferred.

Responsibilities

• Resolve routine to moderately complex technical needs of customers.
• Troubleshoot and restore service and equipment problems.
• Maintain knowledge databases to enhance quality of resolutions.

Skills

Technical advice and guidance

Technical problem-solving

Knowledge of Citrix and VPN

Proficient in Microsoft products

Education

Bachelor's degree in Computer Science or related field

2 years of technical help desk experience

Tools

Help desk software

Knowledge management systems

Job description

A technology solutions company in Columbia is seeking a Technical Support II specialist. This full-time position involves troubleshooting technical issues, providing customer support, and maintaining knowledge databases. Candidates should have a Bachelor's degree in Computer Science or related fields and proficiency in Citrix, VPN, and Microsoft products. This role includes benefits such as medical insurance and a 401(k).