Remote Tier I/II Tech Support Specialist (12-Month)

GTN Technical Staffing; Dallas (TX); Hybrid; USD 28,413 - 40,467; Part time

Benefits offered by this job

Business casual work environment

Supportive leadership

Opportunity for overtime

Job summary

A leading technical staffing agency is seeking a Technical Support Specialist in Dallas, offering a chance to work in a high-performing team with low turnover. The role involves providing Tier I/II technical support for custom applications primarily through written communication. Candidates must have a Bachelor’s degree and 1+ years of experience in technical support, with strong communication skills. This position offers flexibility with a combination of remote and in-office work to support employees' needs.

Qualifications

• 1+ years of hands-on technical software support experience, ideally in Microsoft or Apple environments.
• Strong written and spoken English communication skills are essential.

Responsibilities

• Provide Tier I/II technical support for custom software applications.
• Maintain accurate case notes and resolution documentation.
• Deliver support via professional email and phone.

Skills

Technical Communication

Troubleshooting

Microsoft Applications

Apple Software Support

Education

Bachelor's degree from an accredited college or university

Tools

Ticketing Systems

Knowledge Base Documentation

Job description

A leading technical staffing agency is seeking a Technical Support Specialist in Dallas, offering a chance to work in a high-performing team with low turnover. The role involves providing Tier I/II technical support for custom applications primarily through written communication. Candidates must have a Bachelor’s degree and 1+ years of experience in technical support, with strong communication skills. This position offers flexibility with a combination of remote and in-office work to support employees' needs.