Orlando Tier 2 Helpdesk Specialist

i-Tech Support, Inc.; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan with employer match

22 days off per year

Company paid training

Opportunity for professional development

Job summary

A technology support firm is seeking a Helpdesk Technician Level 2 in Orlando to provide advanced troubleshooting and technical support. This position involves resolving complex technical issues, collaborating with teams, and maintaining a knowledge base. Candidates must possess strong problem-solving skills, a relevant degree, and experience in technical support. The role also offers opportunities for professional development and a supportive work environment, including a comprehensive benefits package.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience in Tier 2 helpdesk or technical support roles.
• In-depth knowledge of operating systems and network protocols.

Responsibilities

• Provide Tier 2 technical support for complex software, hardware, and network issues.
• Document and maintain a knowledge base of troubleshooting procedures.
• Collaborate with cross-functional teams to resolve issues.

Skills

Advanced Troubleshooting

Incident Management

Technical Expertise

Communication Skills

Customer Service Orientation

Data Center experience

Cloud Computing knowledge

Network Configuration

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Intune

VMware

AWS

Job description

A technology support firm is seeking a Helpdesk Technician Level 2 in Orlando to provide advanced troubleshooting and technical support. This position involves resolving complex technical issues, collaborating with teams, and maintaining a knowledge base. Candidates must possess strong problem-solving skills, a relevant degree, and experience in technical support. The role also offers opportunities for professional development and a supportive work environment, including a comprehensive benefits package.