Technical Support Specialist II – Remote

BD; Kansas City (MO); On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Total Rewards program

Benefits package

Job summary

BD is a leading global medical technology company based in the United States. The Technical Support Specialist 2 works on complex, time-sensitive issues related to Medstation systems, providing CSC support and coordinating with cross-functional teams to resolve escalations.

The role involves upgrading and implementing ES 1.1x, maintaining regulatory compliance, and continuously expanding knowledge to troubleshoot effectively while delivering high-quality customer service.

Qualifications

• Requires 2+ years of Microsoft SQL experience and ability to write queries.
• Experience with SQL Server, SSIS and SSRS preferred.
• Familiar with Windows Server, Active Directory and basic networking.

Responsibilities

• Provide CSC support for ES 1.1x upgrades and related issues.
• Collaborate with ES 1.1x upgrade team to coordinate support.
• Document case notes and maintain data integrity in Salesforce.

Skills

SQL

SQL Server

SSIS

Education

Bachelor's degree in Computer Science or related field

Tools

SQL Server

Windows Server

Active Directory

VMware

Wireshark

Job description

BD is a leading global medical technology company based in the United States. The Technical Support Specialist 2 works on complex, time-sensitive issues related to Medstation systems, providing CSC support and coordinating with cross-functional teams to resolve escalations.

The role involves upgrading and implementing ES 1.1x, maintaining regulatory compliance, and continuously expanding knowledge to troubleshoot effectively while delivering high-quality customer service.