Technical Support Specialist II - MedTech Escalations

Becton Dickinson; United States; On-site; USD 60,000 - 90,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting, across BD Medstation systems. You will work closely with ES 1.1x upgrade teams and maintain regulatory compliance to deliver high-quality support.

The role emphasizes collaboration, continual learning, and a proactive approach to resolving issues in a fast-paced environment, with a focus on customer satisfaction and data integrity.

Qualifications

• Strong customer service orientation and clear communication with customers and peers.
• Effective time management and the ability to handle multiple cases concurrently.
• Ability to document case notes accurately and maintain data quality in Salesforce.

Responsibilities

• Respond to inbound calls, callbacks, and escalations for the 1.1x Channel.
• Provide timely progress updates to customers and coordinate with cross-functional teams.
• Maintain knowledge of ES 1.1x and BD products to troubleshoot issues.
• Adhere to schedules, complete trainings, and manage case workload efficiently.

Skills

Customer service

Time management

Communication

Team collaboration

Data entry

Problem solving

Tools

Salesforce

Windows OS

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting, across BD Medstation systems. You will work closely with ES 1.1x upgrade teams and maintain regulatory compliance to deliver high-quality support.

The role emphasizes collaboration, continual learning, and a proactive approach to resolving issues in a fast-paced environment, with a focus on customer satisfaction and data integrity.