Remote Technical Support Engineer – MedTech Escalations

BD; Lansing (MI); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrades, resolving complex issues, and coordinating with cross-functional teams. The role emphasizes customer-focused CSC support, regulatory adherence, and ongoing product knowledge expansion.

Responsibilities include handling inbound calls, documenting case notes in Salesforce, and ensuring timely communication with customers while maintaining quality and data integrity.

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience in CS/ET/it fields.
• 2+ years SQL experience; write queries and analyze data in complex databases.
• Experience with SSIS, SQL Reporting Services, and Windows Server.
• Familiarity with VMware, IIS, Group Policy, networking, and logs analysis.

Responsibilities

• Resolve complex, time-sensitive issues and customer escalations.
• Provide CSC support for ES 1.1x upgrade and remediation efforts.
• Record thorough case notes in Salesforce and communicate progress to customers.
• Collaborate with ES 1.1x upgrade team for timely coordination.
• Complete required training and adapt to BD Kingdom policies.
• Support internal peers and maintain a positive customer experience.

Skills

SQL data analysis

SQL queries

SQL Server administration

Remote troubleshooting

Customer support

Salesforce documentation

Education

Bachelor’s degree in Computer Science or related field

3+ years of equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

Group Policy

Networking

XML

Log analysis

Job description

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrades, resolving complex issues, and coordinating with cross-functional teams. The role emphasizes customer-focused CSC support, regulatory adherence, and ongoing product knowledge expansion.

Responsibilities include handling inbound calls, documenting case notes in Salesforce, and ensuring timely communication with customers while maintaining quality and data integrity.