Technical Support Specialist II – MedTech ES 1.1x Upgrades

BD; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to support ES 1.1x upgrade efforts and provide CSC assistance to internal peers. The role focuses on resolving time-sensitive issues, customer escalations, and coordinating with field service teams to maintain system availability.

The position is limited-term through June 2028, with benefits such as medical, health, dental, and 401k, per the BD Total Rewards policy.

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &

Skills

Customer support

Troubleshooting

Cross-functional collaboration

Job description

BD is seeking a Technical Support Specialist 2 to support ES 1.1x upgrade efforts and provide CSC assistance to internal peers. The role focuses on resolving time-sensitive issues, customer escalations, and coordinating with field service teams to maintain system availability.

The position is limited-term through June 2028, with benefits such as medical, health, dental, and 401k, per the BD Total Rewards policy.