Technical Support Specialist II — ES 1.1x Upgrades

BD; Salem (OR); On-site; USD 39,000 - 55,000; Full time

Job summary

BD is a leading global medical technology company focused on advancing healthcare. The Technical Support Specialist 2 (TSS-2) position is a limited-term assignment anticipated to last through June 2028, with benefits including medical, dental, 401k.

The role supports ES 1.1x upgrade activities, resolving complex time-sensitive issues, customer escalations, site downtime, and coordinating with field service.

Qualifications

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting.

Job description

BD is a leading global medical technology company focused on advancing healthcare. The Technical Support Specialist 2 (TSS-2) position is a limited-term assignment anticipated to last through June 2028, with benefits including medical, dental, 401k.

The role supports ES 1.1x upgrade activities, resolving complex time-sensitive issues, customer escalations, site downtime, and coordinating with field service.