Technical Support Specialist II - ES 1.1x Upgrade Expert

BD; Hartford (CT); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Health benefits

Dental benefits

401k

Résumé du poste

BD is seeking a Technical Support Specialist 2 (TSS-2) in Hartford, CT for a limited-term assignment through June 2028. The role focuses on resolving complex, time-sensitive issues and customer escalations across the ES 1.1x upgrade program, ensuring regulatory compliance and timely communication.

You will collaborate with a cross-functional upgrade team, support ES 1.1x remediation efforts, and continuously improve service processes and knowledge bases.

Qualifications

• Resolve complex time-sensitive issues including customer escalations.
• Comply with regulatory requirements for ES 1.1x remediation.
• Collaborate with cross-functional ES upgrade teams to share knowledge.

Responsabilités

• Collaborate with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting.

Connaissances

Customer support

Regulatory compliance

Escalation management

Description du poste

BD is seeking a Technical Support Specialist 2 (TSS-2) in Hartford, CT for a limited-term assignment through June 2028. The role focuses on resolving complex, time-sensitive issues and customer escalations across the ES 1.1x upgrade program, ensuring regulatory compliance and timely communication.

You will collaborate with a cross-functional upgrade team, support ES 1.1x remediation efforts, and continuously improve service processes and knowledge bases.