Technical Support II – ES 1.1x Upgrade Expert

BD; Saint Paul (MN); On-site; USD 30,000 - 47,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 (TSS-2) for a limited-term assignment through June 2028. The role supports ES 1.1x upgrade activities, resolves time-sensitive issues, and coordinates with field service and internal teams.

You will work to ensure regulatory compliance and knowledge of ES 1.1x, assisting in escalation management and remote troubleshooting as part of a cross-functional upgrade team.

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &

Job description

BD is seeking a Technical Support Specialist 2 (TSS-2) for a limited-term assignment through June 2028. The role supports ES 1.1x upgrade activities, resolves time-sensitive issues, and coordinates with field service and internal teams.

You will work to ensure regulatory compliance and knowledge of ES 1.1x, assisting in escalation management and remote troubleshooting as part of a cross-functional upgrade team.