Tech Support Specialist II: ES 1.1x Upgrade Expert

BD; Jackson (MS); Sur place; USD 60 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Health benefits

Dental benefits

401(k)

Résumé du poste

BD is seeking a Technical Support Specialist 2 (TSS-2) in the United States to support ES 1.1x upgrades. This limited-term assignment spans through June 2028 and includes benefits such as medical, health, dental, and 401(k).

The role focuses on resolving time-sensitive issues, customer escalations, and coordinating with field service teams. Ideal candidates will understand BD MedStation systems from server to station, work with cross-functional teams, and help drive improvements in support

Qualifications

• Experience in technical support for medical devices or software.
• Familiarity with regulatory requirements in healthcare tech.

Responsabilités

• Collaborate with ES 1.1x upgrade team to coordinate support.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Resolve cases and escalations promptly in upgrade environment.
• Maintain and expand knowledge of ES 1.1x for troubleshooting.

Connaissances

Customer support

Regulatory compliance

Troubleshooting

Cross-functional collaboration

Outils

BD MedStation ES 1.1x

Description du poste

BD is seeking a Technical Support Specialist 2 (TSS-2) in the United States to support ES 1.1x upgrades. This limited-term assignment spans through June 2028 and includes benefits such as medical, health, dental, and 401(k).

The role focuses on resolving time-sensitive issues, customer escalations, and coordinating with field service teams. Ideal candidates will understand BD MedStation systems from server to station, work with cross-functional teams, and help drive improvements in support