Customer Retention & Accounts Resolution Specialist

Wausau Financial Systems; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Volunteer Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation in Fort Worth, TX is seeking a Customer Care Specialist to handle inbound calls from credit card merchants and sales representatives. You will resolve account closure requests, explain contract details, and assist customers with professionalism and accuracy.

The role requires a HS/GED and 2 years of related experience or an Associates degree with 0 years of experience. Bilingual English/Spanish is preferred, and the company offers comprehensive benefits from day one.

Qualifications

• HS/GED and 2 years of related experience or Associates and 0 years.

Responsibilities

• Answer inbound calls from customers and merchants and resolve issues related to account closures.
• Explain contract information politely and clearly to customers or sales offices/representatives.
• Assist internal and external customers with professional demeanor and tact.
• Process incoming correspondence regarding customer requests or account closures.
• Support overflow calls from other call center queues when staffing is low or demand is high.

Skills

Customer service

Communication

Microsoft Outlook

Documentation

Education

HS/GED

Associates degree

Tools

Microsoft Word

Microsoft Excel

Job description

Deluxe Corporation in Fort Worth, TX is seeking a Customer Care Specialist to handle inbound calls from credit card merchants and sales representatives. You will resolve account closure requests, explain contract details, and assist customers with professionalism and accuracy.

The role requires a HS/GED and 2 years of related experience or an Associates degree with 0 years of experience. Bilingual English/Spanish is preferred, and the company offers comprehensive benefits from day one.