Customer Care Specialist — Frontline Support & Solutions

Deluxe; Fort Worth (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe is seeking a Customer Care Specialist in Fort Worth, TX, to join the Operations Team. You will handle inbound calls and emails, research complex issues, and provide timely resolutions with a high level of customer service.

You will work closely with other departments and merchant acquirers, using internal tools to diagnose issues and advise on product enhancements. Strong communication and independent, proactive work style are essential.

Qualifications

• HS/GED and 4 years of related experience or Associates and 2 years
• Experience developing communication processes and procedures to facilitate information exchange among internal and external groups

Responsibilities

• Process inbound calls and email support to resolution with patience and professionalism
• Take ownership of assigned work items with timely resolution and updates
• Collaborate with other departments and merchant acquirers to resolve issues and recommend product enhancements
• Utilize internal applications and acquirer tools to research inquiries and prioritize information
• Diagnose and resolve technical issues including internet connectivity, cache clearing, and password resets

Skills

Customer service

Communication

Troubleshooting

Multi-tasking

Education

HS/GED + 4 years or Associate + 2 years

Tools

Salesforce

Job description

Deluxe is seeking a Customer Care Specialist in Fort Worth, TX, to join the Operations Team. You will handle inbound calls and emails, research complex issues, and provide timely resolutions with a high level of customer service.

You will work closely with other departments and merchant acquirers, using internal tools to diagnose issues and advise on product enhancements. Strong communication and independent, proactive work style are essential.