Merchant Training & Support Specialist

Deluxe Corporation; Fort Worth (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Zusammenfassung

Deluxe Corporation in Fort Worth, TX, is seeking a customer care specialist to support merchants and sales reps, train on equipment, and ensure smooth order processing. You will handle calls, resolve escalated issues, track daily items, and coordinate with multiple queues to maintain service quality.

Ideal candidates have a HS/GED plus call center experience or an associate degree, strong communication skills, and the ability to work in a fast-paced environment.

Qualifikationen

• HS/GED required to apply.
• Ability to speak clearly and listen actively.
• Capable of handling multiple inquiries in a fast-paced environment.
• Basic proficiency with computers, web browsers, email and common software.

Aufgaben

• Be the first contact for merchants and sales reps, setting up equipment and training.
• Review orders for accuracy and resolve issues before completion.
• Create orders for new merchants requesting supplies or equipment.
• Handle escalated technical issues and provide effective resolutions.
• Track daily work items and manage multiple ticket queues as needed.

Kenntnisse

Speak clearly

Active listening

Multi-task handling

Basic computer skills

Ausbildung

HS/GED

Associate's degree

Jobbeschreibung

Deluxe Corporation in Fort Worth, TX, is seeking a customer care specialist to support merchants and sales reps, train on equipment, and ensure smooth order processing. You will handle calls, resolve escalated issues, track daily items, and coordinate with multiple queues to maintain service quality.

Ideal candidates have a HS/GED plus call center experience or an associate degree, strong communication skills, and the ability to work in a fast-paced environment.