Technical Support I

First American Payments Systems, L.P.; Fort Worth (TX); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (Medical, Dental, Vision)

Paid Time Off

Volunteer Time Off

Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment

Adoption and Surrogacy Assistance

Tuition Reimbursement

Descripción de la vacante

Deluxe Corporation is seeking a customer-focused technical support representative to handle merchant inquiries and resolve issues efficiently. You will open and track trouble tickets, consult with users, and collaborate with staff to diagnose and fix problems.

Ideal candidates have HS/GED with experience in customer service, strong communication skills, and the ability to explain technical topics to a diverse audience. On-site roles include a comprehensive benefits package.

Formación

• HS/GED required; some experience in technical or customer service roles preferred.
• Excellent verbal and written communication skills.
• Ability to explain technical issues to technical and nontechnical users.

Responsabilidades

• Answer and resolve customer calls to ensure timely issue resolution.
• Open, document, and complete trouble tickets for merchant inquiries.
• Guide users through diagnostic and troubleshooting steps with support tools.

Conocimientos

Customer service

Technical support

Verbal communication

Written communication

Educación

High school diploma or GED

Herramientas

MS Office

Descripción del empleo

Why Join Us Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Fields support calls from merchants by opening, notating, and completing trouble tickets. Consults with users to determine steps and procedures taken to identify and resolve the problem. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

Basic Qualifications: HS/GED Some experience with technical or customer service, or related support experience Experienced with Microsoft Office Suite or related software

Preferred Qualifications: 2 years of experience with technical or customer service, or related support experience Excellent verbal and written communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and nontechnical employees and customers Strong analytical and problem-solving skills Proficient with or the ability to quickly learn an array of computer hardware and software

Additional Basic Qualifications: Must be 18 years of age or older

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off
• Volunteer Time Off
• Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment
• Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].