Escalations Tech Support Specialist — Public Safety

Motorola Solutions; Seattle (WA); Remote; USD 52,000 - 76,000; Full time

Job summary

Motorola Solutions in Seattle is seeking a technical support professional to join the PremierOne/CommandCentral CAD/Mobile/Records suite team. The role focuses on supporting and configuring hardware and software in customer implementations, and delivering timely help via phone, email, and ticketing.

You will join the Escalations Team, collaborating with Engineering and Development to resolve complex issues, often in high‑security CJIS environments.

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1+ years in customer or technical support.
• Experience with Windows Server and Desktop OS (Active Directory).
• Experience with SQL Server.
• Experience with Web servers.
• Experience with Virtualization Software.
• Experience with Network Load Balancing and Clustering.
• Experience with Network Services (DNS, IP, HOSTS, Routing).
• Experience with Hardware Blades and SANs.
• Experience in the IT field.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Ability and willingness to build upon existing skill sets.
• Install, configure, and support Motorola Solutions software.
• Install and configure required third‑party software packages.

Responsibilities

• Supports and configures the hardware and software used in customer implementations
• Provides technical support to our customers via phone and email, as well as responding to tickets through a web portal
• The selected candidate will be part of our new Escalations Team, interacting with Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite

Skills

Excellent verbal and written

Customer service

Teamwork

Problem-solving

Willingness to learn

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Tools

Windows Server

Active Directory

SQL Server

Web servers

Virtualization Software

DNS

Networking basics

SANs

Job description

Motorola Solutions in Seattle is seeking a technical support professional to join the PremierOne/CommandCentral CAD/Mobile/Records suite team. The role focuses on supporting and configuring hardware and software in customer implementations, and delivering timely help via phone, email, and ticketing.

You will join the Escalations Team, collaborating with Engineering and Development to resolve complex issues, often in high‑security CJIS environments.